CUSTOMER REVIEWS



A COMFORTABLE CLIMATE

starstarstarstarhalf star 4.7 / 5 | 9 Total Reviews

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"I just wanted to say Thank you so much to Mike for coming out and getting our furnace running again. I called 7 different companies Tuesday morning and all of them said they couldn't make it out until Friday or Saturday. I called A Comfortable Climate and they said they would be out from 3-5 Mike was excellent and answered all my questions and diagnosed the problem quickly and had my furnace up and running in less the 30 mins. Greatly appreciate the fast and professional service. Thanks again!!!"
C . D from Indianapolis, IN on January 2nd, 2018
starstarstarstarstar(5 / 5)
"I was given this company by my new home owners insurance. After coming out and checking our furnace they stated it needed to be replaced or many parts would need to be replaced. They said they would file the claim to the insurance and then the insurance would contact me. After more than 24 hours had passed and I had not heard back from A Comfortable Climate I called my insurance to check the claim and found out they had not yet filed the claim. Then I had to call A Comfortable Climate and their technician James and complain to get my claim filed with insurance. During this their receptionists had horrible customer service and acted as if it was not their problem. I had to ask her for the technicians number because she would not do her job and contact him personally. Finally after 2 day without heat in negative temperatures they contacted my insurance and came out and replaced parts. James came out and replaced the parts but during it barely explained himself and turned music on loudly while changing the parts. He did not give us a report/ service ticket after working on our furnace. After replacing the parts our furnace continually would shut off during the day and night when sleeping. I would wake up to a house that is 50 degrees. We called them to come back out. They couldn't come until the next day and were very rude and kept saying we would get charged if the unit needed cleaning. The technician that came out restarted the system. It continued to turn off throughout the weekend and over the New Year holiday. I called A Comfortable Climate this morning and the company says I need to call my warranty company again and that we had tampered with the unit. When all we ever did was restart our heating so we would not freeze ourselves or our pipes in one of the coldest winters Indiana has seen in years. Both technicians who came to service our unit stated they cleaned various parts of the furnace, but according to their receptionists they do not do that. Ironically I have notes stated that they did just that. A Comfortable Climate had horrible customer service and is now trying telling us we need to contact our insurance company. Do not use them! "
E . S from Greenwood, IN on January 2nd, 2018
starstar(2 / 5)
"A Comfortable Climate has proudly and confidently served Central Indiana homeowners for over 20 years. We’ve worked extremely hard at earning a great reputation among our community and the insurance/warranty companies that recommend and hire us. This particular review proves that we don’t always achieve 100% customer satisfaction even though that is always our primary mission. During this current cold spell across Indiana, we’ve been flooded with emergency service calls of all kinds. Most of our competitors have too. In this kind of weather, we do our level best to solve problems and get homes warmed as quickly and efficiently as possible. We often work long hours at the ultimate expense of our families for the overall welfare and comfort of our customers. That said, we are increasingly aware there are times our customers aren’t completely aware of the guidelines of their home warranties. When these companies contact us with service calls, there are pretty rigid requirements they mandate we follow if we expect reimbursement. In that regard we sometimes find ourselves in the middle of a frustrated homeowner who doesn’t quite understand the warranty process and a warranty company who only allows us to provide certain services and or repairs. Our company promise - to all parties involved - continues to be: We will do everything we possibly can to meet and exceed expectations! "
- A COMFORTABLE CLIMATE
"I've had ACC to my home multiple times over the years and each time they've surpassed my expectations. Always on-time, on-point, and fair! What more can you ask from a service provider? I would happily recommend James and his crew to family and friends all around the Indy area. They honestly do Treat You Like Family! "
M . K from Greenwood, IN on August 30th, 2017
starstarstarstarstar(5 / 5)
" This is not my first time to work with this family owned and operated business. From beginning phone call to pricing and to installation I find this business to be top notch in caring about their customers, their needs and making sure all is as they said it would be. I would highly recommend A Comfortable Climate to anyone. Last thank each of you for taking care of my needs and the professional way you handled all."
L . W from Franklin, IN on February 25th, 2017
starstarstarstarstar(5 / 5)
"I found A Comfortable Climate to be very professional and conderned about taking care of our no heat stituation. They arrived on time and fixed the problem quickly. I would highly recommend them to anyone who needs a heating and air contractor. "
M . R from Greenwood, IN on January 9th, 2017
starstarstarstarstar(5 / 5)
"I've been using A Comfortable Climate for over 8 years. They have installed 3 new Furnaces, 1 new AC unit and a water heater, not to mention they have serviced all of my HVAC systems during the years as needed as well. James and his crew are all very professional and timely! James replies back to me within the hour if I am in need or have a quick question. I give them 5 stars hands down. They never try and sell me somthing I don't need and their prices are fair- but because I am so loyal to them and they are loyal to me, I don't bother price shopping around. They are the best in town!! "
M . F from Carmel, IN on December 19th, 2016
starstarstarstarstar(5 / 5)
" Always great service!"
J . C from Indianapolis, IN on December 15th, 2016
starstarstarstarstar(5 / 5)
"Extremely helpul. I sincerely appreciate the excellent follow-up, timely service and knowledgeable staff. I would definitely recommend you guys to friends, family & colleagues."
C . R from Indianapolis, IN on December 8th, 2016
starstarstarstarstar(5 / 5)
"We tried to get our furnace up and running for the approaching winter but it wouldnt kick on. We got the team at A Comfy Climate to come by and take a look. They took care of the issue in no time, thanks again guys! Gret work!"
J . R from Greenfield, IN on November 1st, 2016
starstarstarstarstar(5 / 5)