"I was given this company by my new home owners insurance. After coming out and checking our furnace they stated it needed to be replaced or many parts would need to be replaced. They said they would file the claim to the insurance and then the insurance would contact me. After more than 24 hours had passed and I had not heard back from A Comfortable Climate I called my insurance to check the claim and found out they had not yet filed the claim. Then I had to call A Comfortable Climate and their technician James and complain to get my claim filed with insurance. During this their receptionists had horrible customer service and acted as if it was not their problem. I had to ask her for the technicians number because she would not do her job and contact him personally. Finally after 2 day without heat in negative temperatures they contacted my insurance and came out and replaced parts. James came out and replaced the parts but during it barely explained himself and turned music on loudly while changing the parts. He did not give us a report/ service ticket after working on our furnace. After replacing the parts our furnace continually would shut off during the day and night when sleeping. I would wake up to a house that is 50 degrees. We called them to come back out. They couldn't come until the next day and were very rude and kept saying we would get charged if the unit needed cleaning. The technician that came out restarted the system. It continued to turn off throughout the weekend and over the New Year holiday. I called A Comfortable Climate this morning and the company says I need to call my warranty company again and that we had tampered with the unit. When all we ever did was restart our heating so we would not freeze ourselves or our pipes in one of the coldest winters Indiana has seen in years. Both technicians who came to service our unit stated they cleaned various parts of the furnace, but according to their receptionists they do not do that. Ironically I have notes stated that they did just that. A Comfortable Climate had horrible customer service and is now trying telling us we need to contact our insurance company. Do not use them! " E . S from Greenwood, IN on January 2nd, 2018 (2 / 5)
"A Comfortable Climate has proudly and confidently served Central Indiana homeowners for over 20 years. We’ve worked extremely hard at earning a great reputation among our community and the insurance/warranty companies that recommend and hire us. This particular review proves that we don’t always achieve 100% customer satisfaction even though that is always our primary mission. During this current cold spell across Indiana, we’ve been flooded with emergency service calls of all kinds. Most of our competitors have too. In this kind of weather, we do our level best to solve problems and get homes warmed as quickly and efficiently as possible. We often work long hours at the ultimate expense of our families for the overall welfare and comfort of our customers.
That said, we are increasingly aware there are times our customers aren’t completely aware of the guidelines of their home warranties. When these companies contact us with service calls, there are pretty rigid requirements they mandate we follow if we expect reimbursement. In that regard we sometimes find ourselves in the middle of a frustrated homeowner who doesn’t quite understand the warranty process and a warranty company who only allows us to provide certain services and or repairs.
Our company promise - to all parties involved - continues to be: We will do everything we possibly can to meet and exceed expectations! " - A COMFORTABLE CLIMATE